You should base the system on your property type, risk level, and budget. During your consultation, we’ll review your needs and recommend the right mix of security, surveillance, fire protection, and audio/video solutions.

Yes. We can review your current system and recommend upgrades that fit your needs. Whether you want better cameras, more sensors, access control, or smarter remote access, we can expand your system without starting over.

Yes. Contact our office and we can assist in changing your call list.

Most of our equipment has online manus available but our more customer-tailored systems will require an on-site training.

If you accidentally set off a false alarm, you have 30 seconds to disable your alarm system and then alert the monitoring company that no service is needed to prevent emergency personnel from being called.

Most of our alarm programs include a 30-second abort delay, allowing you to cancel before authorities are dispatched. Specifics may vary by program.

Distress codes are in place in case an intruder orders an alarm to be shut off. A distress code may be a secondary code to disarm the alarm that silently alerts the monitoring company that an intruder is in the home. The monitoring company may also speak to you through your control panel, where you can verbally confirm your distress code.

If the central station calls you, they will ask for a passcode to cancel. You need to know your verbal passcode.

Batteries should last between 6mo-1yr depending on how often the device is being triggered and how far from the receiver they are located. More openings of doors will result in less of a battery life.

Yes. We stand behind our installations with continued service and support. If you need troubleshooting, adjustments, repairs, or scheduled maintenance, our team is here to keep your system working the way it should.

If the equipment installed included a battery backup it will stay powered on for a period of time depending on the power load. Security systems have a built-in battery that also holds power for a period of time.

There are several benefits of a commercial security & alarm system, such as the ability to stop burglars before they get to your valuables, as they will be scared off by the security system, as well as deter employee theft. You’ll attract more customers as your customers will feel secure, and you will keep your employees and property safe.

You can count on HELP Inc. for service across Southeastern Massachusetts and Rhode Island. If you’re unsure whether your location is covered, contact us and we’ll confirm it for you.

We recommend saving large product boxes for at least 6mo in case any equipment fails within their warranty period.

Each security company is different, but most do not require lengthy contracts. Many companies will allow you to sign month-to-month agreements. Month-to-month users typically purchase their security equipment outright or use the security equipment they have. Long-term contract users may be able to lease the equipment with replacements as needed throughout their contract.

Yes. We provide 24/7/365 UL-approved monitoring for homes and businesses. If an alarm is triggered, the system alerts the monitoring center so response can be handled quickly and professionally.

It depends on the company. Some companies use transferable equipment, while others do not. It’s best to get equipment and monitoring from the same company to avoid complications.

Multi-room audio grants you the ability to listen to music in several rooms at once. You can play different songs in each room at the same time or have the same song playing in each room.

Audio-visual serves several purposes depending on the environment. In a retail or restaurant environment, audio-visual is used to create a sense of atmosphere, evoke emotion, impact behavior, and create a vibe or experience for guests. For residential use, audio-visual sets the tone of your home.

Audio-visual systems enhance environments by creating atmosphere, evoking emotions, and influencing behavior. Whether for a business or home, they set the perfect tone and elevate experiences.

All devices using WIFI will need to be reconnected if the SSID or password associated with the WIFI changes.

We recommend testing your system monthly.

Most jobs will be a full day unless otherwise stated by the salesman.

We recommend budgeting between 4-8% of the total value of your home. You will fall on the lower range if you live in a high-cost housing market and on the higher range if the housing market in your area is a bargain.

Confirms functionality and performance, Allows faults and defects to be identified, It helps avoid false alarms, Rectifies weaknesses in the system.

We offer an array of comprehensive fire protection services to keep your family and property safe and secure without hassle, such as: Fire Alarm System Testing, Fire Alarm System Maintenance, Fire Alarm System Installation, Fire and Carbon Monoxide Detection, 24/7 Monitoring for Consistent Peace of Mind.

Depending on your area, you may have specific city guidelines that specify your fire alarm system maintenance requirements. In any case, performing a weekly visual inspection, a monthly battery inspection for corrosion, a semi-annual inspection of initiating devices or detectors, and an annual review of the entire system are recommended.

A fire alarm system is made up of various electronic devices that work together to detect atmospheric changes and alert occupants and first responders. A well-designed fire alarm system is composed of a variety of active and passive fire detection and suppression systems that work to minimize fire risks.

Fire alarms are not a one-size-fits-all concept; the only way to determine which fire alarm will work best for your unique property is to consult one of our experts. They will consider your property’s layout, contents, and construction to determine which system will be most effective for you.

Fire alarm systems are not one-size-fits-all. Our experts will evaluate your property’s layout, contents, and construction to recommend the most effective solution for your safety.

Access control systems can work on several entries and exits, such as gates, garages, vehicles, etc.

An access control system can be used to manage both physical and logical security systems. It can be used to restrict the entry of unauthorized individuals to a building or system. Access control on a logical system is managed by password protection. Physical system access control is managed using key cards or key fobs.

Physical access control systems are installed using specific hardware, such as door switches, card or fob readers, and a control panel. The server keeps a library of users. When a card is introduced to the reader, a frequency is read by the control. If verified, the door will unlock; if denied, the controller registers the breach and notifies the monitor.

Advanced home security systems include features like panic buttons, glass break sensors, key-code door locks, and smartphone controls, enhancing safety and convenience.

A basic home security system includes magnetic sensors for primary entryways and infrared detectors to monitor motion. These sensors are linked to a control panel with a loud siren and a direct connection to the monitoring security company, which then alerts emergency personnel. Some top-rated companies provide remote controls for these base-level devices.

Smart Home refers to mobile apps that allow homeowners to control and monitor their security systems from their phones. They can also manage and monitor their lighting, thermostat, and other systems using the same app for added convenience and cost-efficiency.

Through the notification section in Alarm.com you can choose the proper recipient that will get notifications.

All devices using WIFI will need to be reconnected if the SSID or password associated with the WIFI changes.

Batteries should last between 6mo-1yr depending on how often the device is being triggered and how far from the receiver they are located. More openings of doors will result in less of a battery life.

Most wireless device batteries last about 6 to 12 months. Actual life depends on use, signal strength, and how often the device is triggered, so regular checks are important.

Most of our equipment has online manus available but our more customer-tailored systems will require an on-site training.

Yes. Contact our office and we can assist in changing your call list.

Yes, you can set up a temporary call list before your vacation. Simply contact our office, and we’ll assist you in updating it.

Through the notification section in Alarm.com you can choose the proper recipient that will get notifications.

Most jobs will be a full day unless otherwise stated by the salesman.

We recommend saving large product boxes for at least 6mo in case any equipment fails within their warranty period.

We recommend testing your system monthly.

If the equipment installed included a battery backup it will stay powered on for a period of time depending on the power load. Security systems have a built-in battery that also holds power for a period of time.

Every alarm program is different, however, most of our basic programs includes a 30 second abort delay.

Distress codes are in place in case an intruder orders an alarm to be shut off. A distress code may be a secondary code to disarm the alarm that silently alerts the monitoring company that an intruder is in the home. The monitoring company may also speak to you through your control panel, where you can verbally confirm your distress code.

If you accidentally set off a false alarm, you have 30 seconds to disable your alarm system and then alert the monitoring company that no service is needed to prevent emergency personnel from being called.

If the central station calls you, they will ask for a passcode to cancel. You need to know your verbal passcode.

Every alarm program is different, however, most of our basic programs includes a 30 second abort delay.

We recommend budgeting between 4-8% of the total value of your home. You will fall on the lower range if you live in a high-cost housing market and on the higher range if the housing market in your area is a bargain.

We work locally, offering our services to customers in Attleboro & Plainville, MA.

First, you will need to consult with one of our security experts. During your consultation, they will consider the size of your property, your budget, and your unique requirements. From there, they can determine a security solution that checks all the boxes for your specific case.

Depending on your area, you may have specific city guidelines that specify your fire alarm system maintenance requirements. In any case, performing a weekly visual inspection, a monthly battery inspection for corrosion, a semi-annual inspection of initiating devices or detectors, and an annual review of the entire system are recommended.

A fire alarm system is made up of various electronic devices that work together to detect atmospheric changes and alert occupants and first responders. A well-designed fire alarm system is composed of a variety of active and passive fire detection and suppression systems that work to minimize fire risks.

Depending on your area, you may have specific city guidelines that specify your fire alarm system maintenance requirements. In any case, performing a weekly visual inspection, a monthly battery inspection for corrosion, a semi-annual inspection of initiating devices or detectors, and an annual review of the entire system are recommended.

Access control systems can work on several entries and exits, such as gates, garages, vehicles, etc.

An access control system can be used to manage both physical and logical security systems. It can be used to restrict the entry of unauthorized individuals to a building or system. Access control on a logical system is managed by password protection. Physical system access control is managed using key cards or key fobs.

Physical access control systems are installed using specific hardware, such as door switches, card or fob readers, and a control panel. The server keeps a library of users. When a card is introduced to the reader, a frequency is read by the control. If verified, the door will unlock; if denied, the controller registers the breach and notifies the monitor.

A well-designed audio/video system can improve communication, support presentations, and create a better experience for your team, customers, or guests. We tailor each setup to how you use the space.

Multi-room audio grants you the ability to listen to music in several rooms at once. You can play different songs in each room at the same time or have the same song playing in each room.

An audio-visual system will improve your commercial property by enhancing communications, improving the work environment, cultivating a positive atmosphere, and boosting the company’s promotion.

Yes. We design and install conference room AV systems for clear communication, reliable presentations, and smooth video conferencing. We tailor each setup to the room, the equipment, and how your team works.

We offer an array of comprehensive fire protection services to keep your family and property safe and secure without hassle, such as: Fire Alarm System Testing, Fire Alarm System Maintenance, Fire Alarm System Installation, Fire and Carbon Monoxide Detection, 24/7 Monitoring for Consistent Peace of Mind.

Confirms functionality and performance, Allows faults and defects to be identified, It helps avoid false alarms, Rectifies weaknesses in the system.

There are several benefits of a commercial security & alarm system, such as the ability to stop burglars before they get to your valuables, as they will be scared off by the security system, as well as deter employee theft. You’ll attract more customers as your customers will feel secure, and you will keep your employees and property safe.

A basic home security system includes magnetic sensors for primary entryways and infrared detectors to monitor motion. These sensors are linked to a control panel with a loud siren and a direct connection to the monitoring security company, which then alerts emergency personnel. Some top-rated companies provide remote controls for these base-level devices.

Advanced home security takes the base-level components and adds features such as panic buttons, panic pendants, glass break sensors, door locks with key codes, smartphone control, and more.

Smart Home refers to mobile apps that allow homeowners to control and monitor their security systems from their phones. They can also manage and monitor their lighting, thermostat, and other systems using the same app for added convenience and cost-efficiency.

Monitoring terms vary by system and service package. We’ll review the agreement details with you before installation so you know exactly what’s included and what to expect.

It depends on the company. Some companies use transferable equipment, while others do not. It’s best to get equipment and monitoring from the same company to avoid complications.